Who we are

After years of working as a pastry chef in the finest restaurants across the globe, Marcella Santino opened her first bakery in New York which quickly became known for providing superior quality baked goods, attentive customer service, and an inviting shopping experience.

Our bakeries focus on using the finest ingredients, ensuring that every product is made with care and precision. We offer a wide variety of baked goods from traditional favourites to unique and interesting flavors.

Our bakeries create an inviting atmosphere, complete with warm and inviting décor and a curated staff who are the best at what they do. This combination of quality, customer service, and atmosphere has established Marcella as the first choice for luxury baked goods.

Here at Marcella, we believe that quality and customer satisfaction should always be at the forefront of all that we do. Quality ingredients, a focus on customer service, and attention to detail will always be essential to our success. We are constantly experimenting and pushing boundaries in our products, and this commitment to innovation and creativity is something we believe sets us apart from the crowd.

In addition to this, we have always been commited to environmental sustainability, ensuring that every effort is made on our bakeries to reduce waste and use eco-friendly practices; from the sourcing of our ingredients to the production of our dainty packaging. With these core values in place, we can ensure that our staff, producers, and customers continue to benefit from our long-term success.

We aim to provide our customers with an experience that is both delicious and memorable. From the moment a customer enters one of our bakeries, they will be met with a warm and inviting atmosphere that is comfortable and welcoming.

All our bakeries provide an array of gourmet baked goods that are made with the highest quality ingredients and crafted with skill and precision. Our highly-skilled bakers ensure that the presentation of our treats is always beautiful and the taste is nothing less than extraordinary.

All of our staff are incredibly knowledgeable and courteous, and the service provided is quick and efficient. We make every effort to ensure that Marcella is a place that customers can visit often and feel pampered and special every time.